Frequently Asked Questions SwiftK12-117

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Frequently asked questions

Please see below an ongoing list of Frequently asked questions with answers.

This article will be updated periodically throughout the School Year.

 

1. How do I activate the mobile App for my users?

The User must download the SwiftK12 Mobile App from their phone's respective app store. The icon will have a blue graduation cap on it with a white background. Through SwiftK12 go to Settings > System Settings > Users. From here, search for the user you want to activate the mobile app for. To the right you will see a column that say's "Mobile App". Press the green plus button for the user you want to activate. A box will pop up. It will show you who you are enabling the App for and your school's customer code. Enter the user's mobile phone number. (no spaces, parentheses, or dashes.) the user will be sent a temporary mobile password. After they receive the password, they will log into the mobile app. They will use their PowerSchool username as the username, the temporary password that was sent to them as their password (they cannot copy and paste) and the customer code that was shown in the box after activating the user for the mobile app.

2. How do I find my customer code for the SwiftK12 Mobile App?

Under System Settings click on Users. Under the title of Mobile App, click the Green box with the plus sign in it you will see the words: Customer Code: This will be the customer code for all your users to logon to the mobile App.

3. How do I post an Alert to my Schools Facebook Account?

From your Send an Alert (Create & Send) page, during Alert creation on the page titled: How would you like your alert message delivered? Under Post your alert message via which other optional methods? Check off the box that says "Facebook".

4. How can I test an Alert to myself or a Coworker before doing a final Launch?

During your Alert creation and from your "Are these alert options correct?" page once you click the blue Save & Continue button the next page will ask "What do you want to do with this alert". Click on the Blue Test Alert button. You will be able to test this alert to yourself or a co-worker by filling in the appropriate information for whom you are testing to.

5. How can I record a voice message for my Alert?

During your Alert creation uncheck the box that reads Use Text-to-Speech. When the Use Text-to-Speech box is not checked you will be required to record a voice message in a new wizard step prior to launching the alert.

6. How to search for a phone number in SwiftK12?

  • From your SwiftK12 home page, click on the blue View history-And reports tab. 
  • Click on the Details tab to the left of the Job Code/Task that you would like to search a phone number under. 
  • Click on the blue All Call Records tab. In the Search box enter either the Name or Phone number in which you wish to find and click on the blue Search button.

7. How can I view my Alert History to see if my Alert went out successfully?

  • From your SwiftK12 home page, click on the blue View History-And reports tab.
  • Click on the Details tab to the left of the Job Code/Task that you would like to view the Alert Details for.
  • Click on the bar in which you would like to view the details for.  For example: All Call Records, All Email Records, All SMS Records.   

8. How do I know if an email alert was open and read or not?

  • From your SwiftK12 home page, click on the blue View History-And reports tab.
  • Click on the Details tab to the left of the Job Code/Task that you would like to view the Alert Details for.
  • Click on the blue All Email Records tab, under Result you will see if the email was Sent Successfully and if it was open and read or not under the words "Read Stamp".

9. What if I need Live Online Help after 5PM Mon- Fri Eastern Time?  Live chat is not available after 5PM EST, we do offer emergency help 24/7 by reaching out to our support department at 800-929-1643.

10. How do I fix a "Session may have expired " error message? - Ensure Google Chrome or Mozilla Firefox are being used. Ensure your browser is up to date. Clear Cache and Cookies in your web browser history. Ensure that you are not blocking third party cookies.

11. How to review the details of an alert that was sent? 

From your SwiftK12 home page, click on the blue View History - And reports tab. When viewing the Alert History section, the alerts are listed for the current month and the current school or building that you have selected. You can adjust the scope and date range via the toolbar located at the top of the page.

To view the details of the report, click on the blue Details button for the specific alert. The bar at the bottom of the Alert Details and Reporting page will adjust depending upon the alert channels that you sent to in your alert. Click the button of the report for which you want to see more information for.

For Example: All Email Records, All Call Records, All SMS Records.

12. Can I record a different message than what I have typed in my Message Content box?

Yes. However, you will have to put something in the message content box like a period and then read off your script. You can also type in your message content and then read as a script when recording your message.

 

     

 
 
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