Once you have decided upon and activated the PowerSchool users that you would like to grant access to for the SwiftK12 PS mobile app, as well as to the SwiftK12 standalone site for US (https://k12.swiftreach.com), for Canada (https://k12-ca.swiftreach.com) via Google Chrome or Mozilla Firefox, you must follow these steps::
First, from within your District account, go to Settings> Users and search for the user criteria.
Under each activated user, you will see a plus sign under the column marked “Mobile App”. Click on the plus sign.
This will open the Enable Mobile App Access screen.
On this screen, make a note of your specific Customer Code, as you will need to provide this to end users. You will also need to enter in the 10-digit mobile phone number of the user. This phone number will be used for sending a temporary password, which can be used for initial sign-in to the mobile app, as well as for the standalone site. Click Enable
You may use the sample letter found here to introduce this functionality and guide sign-ins from your district and/or school.
If you have additional questions or need additional assistance, please contact Support at firstname.lastname@example.org. You may also select Live Online Help from the Live HELP! Menu in SwiftK12 when in PowerSchool, if you are experiencing issues during the available times of online assistance.
Tip! When sending in an email ticket, please include your PowerSchool user name and school name within the body of the message to assist with triage and faster response.