Email Template TroubleShooting SwiftK12-84

Email Stationery  

Email Template Troubleshooting


These are the 3 troubleshooting steps when you do not see the templates in the template dropdown while creating an email.

1. Make sure you are logged into the school/district that has the templates.

2. Make sure none of the template names have any special characters, if so remove them.

3. Do any of the templates have a ' in the html (Click the source button in the template to see the html); if there is a ' in content such as (this is John's template) just delete the '. If the ' is used as a ", then replace the ' with a ".

These are the 3 troubleshooting steps; this should result in resolution to finding your email template in the template dropdown. 

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