Setting Delivery Preferences for Voice Calls, SMS Text Messages and Emails in Swiftk12 using PowerSchool Contacts.
The following information is intended for schools utilizing SwiftK12 for PowerSchool with Contacts activated. If you utilize SwiftK12 for PowerSchool but have not yet asked for the Contact data to be used or are unaware of your settings, please contact Customer Support at Support@AlertSolutions.com to request a review.
SwiftK12 allows Parents, Guardians and Contacts to view and update delivery preferences specific to voice calls, SMS Text messages, and email messages.
Administrators using SwiftK12 will want to communicate these options to Parents, Guardians and Contacts who have been provided access to the PowerSchool Pubilc Portal.
Note! From the PowerSchool Public Portal, a contact will only see their own information for changes. However, from the PowerSchool Admin Portal, school employees may update any contacts needed, provided PowerSchool security permissions to allow access to the record. We recommend encouraging parents, guardians and additional contacts to apply their own preferences via the PowerSchool Public Portal whenever possible.
The following instructions will guide school employees through applying changes via the PowerSchool Admin portal.
From the PowerSchool Start page, select the student name to view details for.
On the left-hand navigation menu under SwiftK12 Alerting, click on Contact Information.
Under Action, click on the Contact Info Button.
The Contact Information page will be displayed.
Click 'Edit' to update the information contained within the contact field.
The following screen will appear.
To receive SMS messages to the number shown, place a check mark in the box labelled 'Enable SMS messages to this number'.
Follow the same procedure for 'Enable voice calls to this number'. If this phone number should be the preferred way to communicate, place a check mark in the box labelled 'Preferred Contact Point'.
Click Save to ensure changes have been updated.
If you require additional assistance, you can contact our Customer Support Department at (800) 929-1643 x1 or via email at firstname.lastname@example.org. We also offer Live Chat Help from directly within your SwiftK12 portal available from 9AM to 5PM EST.